Walmart Content or Rich Media Publication Issues

Within SKU Ninja, we are responsible for successfully submitting your Content/Rich Media updates to Walmart.com for publication. Walmart is then responsible for publishing your Content/Rich Media to the assigned product detail pages.

If your issue falls within one of the following categories, we will assign your ticket to a SKU Ninja Support Agent for further investigation per our standard support process:

• Unable to create or update Content/Rich Media
• Content/Rich Media is showing up on Walmart.com, but there are major formatting issues
• Content/Rich Media in SKU Ninja does not match what is published on Walmart.com
• Content/Rich Media is stuck in one of the following Status types for more than 48 hours: In Progress or Problem

If your issue falls within one of the following categories, and we have confirmed that there is a publication issue on Walmart’s end, we will request that you create a support ticket directly with Walmart via Walmart Seller Help and then close your SKU Ninja Support ticket: 

• Content/Rich Media is not showing up on Walmart.com
• Content/Rich Media was showing up on Walmart.com but has disappeared
• Content/Rich Media is showing up on some platforms, but not all of them (website vs. app or across browsers)
• Content/Rich Media is classified with one of the following Status types for more than 48 hours: Merchant Blocked or Expired